Return and exchange periods

If you want to return or exchange your purchase, please know that the time period begins the day you purchase your product and applies to new, clearance, open-box, refurbished and pre-owned products.

Most Products - 15 Days from date of purchase

All opened products or installed products are subject to a 15% restocking Fee

How to return an item

Gather the purchases you want to return, along with the original contents and packaging. Schedule a pickup for returns, some returns are subject to a fee of $79.99 for pickup depending on travel time and distance.

Special considerations

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to Kreative audio video and we'll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 602-363-0917